KonfyreVoice
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Choose what the agent should ask, which systems it can use, and when a person should step in. Test the conversation before putting it on the phone.
“We need onboarding for 12 employees in Texas.”
The agent picks up the team size and location, then asks for the missing time.
Ask what time would work for the caller.
Try the four steps to see how an answer becomes a review task. This is a sample workflow using fictional data.
Choose the task, the information the agent can use, and the details it needs to collect. We’ll confirm language and calling support for your setup.
Decide which answers change the next question, which documents are needed, and who handles each review.
Try incomplete answers, corrections, opt-outs, and unavailable services. Check how the agent handles each one before a release.
A booking request is only a booking when the scheduling system confirms it. Decide which actions the agent can take and how your team will check the result.
This diagram is an example. It does not run any actions.
Give the next task to the right person and show what they need to do. Keep it open until the work is finished.
Request the required document or begin a configured signature journey. Spoken agreement is not an eSignature.
Wait for the booking or record system to confirm the change. If it fails or does not respond, show your team what still needs checking.
Bring a call your team handles often. We’ll look at the questions, the follow-up, and what would make the job easier.